Customer Service: 1-800-7-ACCESS

Frequently Asked Questions

Do you offer a warranty on your products?
Yes, we offer a standard warranty on all of our products. Please contact your local US representative here.


Do you offer replacement parts?
Yes. Contact your local service branch here (Operations, Scheduling and Parts contact listed)


I’m at a construction site and need help with one of your products, who do I call?
Please call 1-888-366-7444


Do you do service on the weekends?
Yes, our technicians are available for emergency situations.


I would like printed brochures and/or an architectural specifier binder sent to me, who do I contact?
Please send an email to


Do you give out LEED Credits?
LEED credits are unique for each job as they are related to several variables, including but not limited to, recycled aluminum content, shipping distance etc. Contact your local US representative here.


Will your automatic doors work during black or brown outs?
They will not. A back up power supply is an option in most of our automatic sliding doors products. This feature gives continued operation of sliding automatic door for up to 1.5 hours without power.



Do automatic doors have a safety standard?
All members of the American Association of Automatic Door Manufacturers (AAADM) make their automatic doors and components in compliance with the Standard for Power Operated Pedestrian Doors, ANSI/BHMA A156.10, or Standard for Power Assist and Low Energy Power Operated Doors ANSI/BHMA A156.19 . This national consensus standard defines and governs such things as installation, sensing devices, and safety requirements for automatic pedestrian doors.


Are automatic doors always required to meet ADA requirements?
Not necessarily, but they are frequently the most cost effective solution, especially if there are space limitations. You should consult with your architect to determine the optimal door type. What criteria should be used to determine the type of automatic door to install? Your architect should determine the specific type of door. Conditions to consider are building space limitations, personnel traffic patterns and levels, egress requirements, plus wind conditions for outside doors.


How do the doors sense when someone is passing through?
Typically, safety sensors above the doors regulate door openings and closings. A properly maintained automatic door will not close if there is something or someone in the way. Naturally, though, people should exercise reasonable caution and keep moving when passing through automatic doors. Also, note that doors operating under the “Low Energy” standard, ANSI/BHMA A156.19 do not require safety sensors.


How long does an automatic door stay open after opening to allow me to pass through?
The delay time after opening is user adjustable varies depending on standard being applied and type of operator. Typically for a swinging “Low Energy” application (push to operate) it is 5 seconds and 1.5 to 2.5 seconds for fully automatic swing doors with appropriate safety systems in place. Controls allow adjustment up to 50 seconds.


What types of Automatic sliding doors are available?
Automatic sliding doors are available in single slide, bi-part slide and telescopic slide and bifold configurations. As a rule, these are furnished as complete packages and can be surface mounted or jamb mounted, and can incorporate integrated transoms. Slide doors typically include: an operator, header, track, carrier wheels, sliding door panel(s), sidelite panel(s), jambs, lock and activation / safety system. Other options are also available.


What is AAADM?
AAADM stands for The American Association of Automatic Door Manufacturers. They are a trade association of manufactures of automatic pedestrian door systems.


Still have a question?
Fill out a question form or call your local STANLEY representative and someone will get back to you as soon as possible.