Servicing All Manufacturers' Automatic Doors
For Over 80 Years: 1.888.366.7444
Overview
Protection Made Simple.

Our service team doesn't settle until you are completely satisfied. With an average of 12 years experience, our technicians certified by the American Association of Automatic Door Manufacturers diagnose and fix any manufacturers' door with speed and professionalism.

As the inventor of the automatic door over 80 years ago, we're putting decade's worth of service data to work so you can lower your total cost of ownership and maximize uptime.

When you partner with us, your dedicated Service Account Manger ensures a simple and seamless experience, from placing a service call all the way through invoicing.

Contact

Contact Us

3 Ways To Request Service

• 24/7/365 National Call Center: 888-366-7444
• Online request form: www.stanleyaccess.com/service-request
• Email: SATcallcenter2@sbdinc.com

STANLEY Extended Coverage Plans: 443.597.8060 | Email Michael.Connors@sbdinc.com

National Account Service: 1.888.366.7444

Replacement Parts: Contact your local branch (use "Operations, Scheduling and Parts" contact listed)

★ STANLEY Exclusive
*Scheduled Protection Plans. Annual contract required, billed annually, quarterly or monthly.

Included Services
Every time you work with STANLEY you get:

Experts standing by 24/7: 888-366-7444
Online form or email during business hours
Priority response available
Intelligent Dispatching System
Digitized and automated processes for consistent and accelerated dispatching
Certified AAADM and OSHA Technicians with 12 years average experience
Superior speed of diagnosis, service, and high rate of "fixing it right the first time"
Scheduled 14-pt Inspections with/without AAADM Certification available upon request*
New STANLEY parts with a 1 year warranty

★ STANLEY Exclusive
*Scheduled Protection Plans. Annual contract required, billed annually, quarterly or monthly.

Extended Coverage
STANLEY Extended Coverage Plans™*

 

Included STANLEY Services:

  • Pay as you go for labor, travel and parts

 

 

Welcome to the STANLEY Extended Coverage Family. Reduce service calls with:

  • One annual scheduled 14-point inspection to minimize unpredictable expenses1
  • Door operation training
  • Dedicated Service Account Manager to keep admin tasks running seamlessly

Pay-as-you go for labor, travel and parts

Every request gets Included STANLEY Services.

 

 

This annual plan offers everything in the Peak Performance Plan, plus:

  • All Standard Labor and Travel during business hours2
  • Enhanced response time

You just pay for parts as you go.

 

 

This is our most comprehensive plan. It covers everything in our Peak Performance and Peak Performance LT plans, plus:

  • Parts 90% worn are replaced pro-actively (verses when fail)
  • Parts are included3

No more surprises, just peace of mind.

 

★ STANLEY Exclusive
*Scheduled Protection Plans. Annual contract required, billed annually, quarterly or monthly.

1. Option to add 2 or 4 14-pt inspections a year. Option to add AAADM Safety Certification to 14-pt inspection.
2. 7:30am to 4:30pm Mon-Fri. All after hours service and Saturday will be billed at 1.5 times the agreed upon hourly rate. All service performed on Sundays and Holidays are billed at 2 times the agreed hourly rate
3.Except for wear items

Locations
With the largest geographic footprint in North America, our customers are neighbors, not numbers.

 

Even though we already have the largest service geographic footprint in North America, we continue to expand our team of over 750 technicians, and back them up with a 24-hour call center, 2 Rebuild Centers, 2 Distribution Centers, 3 Manufacturing Plants, on-site troubleshooting support, real time digital systems, and processes such as our Natural Disaster Response Plan.

This STANLEY exclusive support system is implemented so your doors can keep operating at peak performance. All of our products are backwards compatible and designed with simple serviceability in mind so you can experience fast, first time fixes.

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